Delivery Policy

We offer local deliveries within South Africa, using a reliable service to ensure your order arrives safely and promptly. Orders typically arrive on the same day or the following day after dispatch. We carefully package each item to ensure it reaches you in perfect condition. For any inquiries, please contact us directly.

Ordering Policy

Orders can be placed online 24/7, year-round unless specified that we are closed for a short period.

Delivery Cost

A flat-rate courier fee of R85-R95 applies for deliveries within Cape Town and surrounding areas.

Product Availability

All products on our website are available for ordering (unless otherwise noted). Each item is handcrafted to order, and processing may take 3-5 business days.

Order Processing

Orders are processed within 3-5 business days. Please note that orders placed on Fridays will begin processing the following Tuesday. Our business days are Tuesday to Friday, excluding public holidays and any closing dates announced on social media. Kindly note larger scale orders may take up to 7 days to process.

Personalisation

Yes, we offer personalised orders. Please contact us if you would like to add a personal note to your order.

Allergen Information

Our products are made in a kitchen that uses the following allergens: Dairy, Eggs, Wheat (gluten), Peanuts, Tree Nuts, and Seeds.

Damaged Orders

We take great care in packaging your items, but if your order arrives damaged, please contact us at chocolatducoeurct@gmail.com within 24 hours for assistance. While we cannot be held responsible for damages after the product leaves our premises, we aim to resolve any issues promptly to ensure your satisfaction.